Returns and refund policy
At KTgiftsforyou, your satisfaction is important to us. Please read our policy carefully to understand how returns and refunds are handled for our personalised chocolate bars.
Conditions for returns
Due to the perishable and personalised nature of our chocolate bars and personalised items, we generally do not accept returns. However, if your item arrives damaged or is not what you ordered, please contact us immediately to discuss your options.
What to do if your order arrives damaged
If your personalised gift arrives damaged or is incorrect, please contact us straight away. We require photos and a video of the item to assess the issue. This helps us resolve the problem quickly and efficiently for you.
Non-personalised item returns
For eligible non-personalised items purchased online, you may have the right to cancel your order within 14 days of receiving it. Please contact us before returning an item. Unless the item is faulty or incorrect, the customer is responsible for the cost of returning an eligible item. Items should be returned unused and in their original condition where applicable.
Refund processing time
Once an eligible return has been received and checked, any refund due will be processed back to the original payment method within 5 working days
Nothing in this policy affects your statutory rights.
Responsibility for return costs
The customer is generally responsible for the cost of returning an item. However, if your item arrives damaged or incorrect due to our error, KTgiftsforyou will cover the return shipping costs.